Exception overview
397
locations
locations
CASE STUDY 01
Inventory Data Quality & Operational Reporting
Turning fragmented system records into actionable exception reporting for a nationwide user community.
Read case study →Norman, Oklahoma · Remote & hybrid opportunities
I turn operational complexity into systems people can use.
Business systems and operations analyst with 10+ years improving workflows, data quality, reporting, documentation, and user adoption across regulated, geographically distributed programs.
Operational systems snapshotActive portfolio
Platform users supported2,000+
Locations served397
Cycle-time improvement20%
Annual savings enabled$150K+
How I move work forward
Clarify the problem
→Map data & workflow
→Build, enable & measure
10+ yrsTechnology-enabled operations
2–3×Role-based training sessions monthly
NationalDistributed stakeholder support
End-to-endRequirements through adoption
Business AnalysisSystems OperationsProcess ImprovementData & ReportingWorkflow AutomationChange Enablement
Selected work
Evidence, not buzzwords.
These case studies translate complex professional work into clear examples while protecting sensitive operational and government information.
Request
→Rules
→Approval
→Tracking
CASE STUDY 02
Approval Workflow Automation
Replacing manual routing with a standardized Power Automate process that improved ownership and traceability.
Read case study →New Day Foster
Practical resources for foster families
Practical resources for foster families
CASE STUDY 03
New Day Foster Digital Platform
Designing, deploying, and growing a public resource platform with AI-assisted workflows, GitHub, and Cloudflare.
Read case study →How I create value
Structured thinking, practical execution.
I operate at the intersection of users, data, systems, documentation, and program delivery.
Translate ambiguity into requirements
Clarify stakeholder needs, map current and future states, identify dependencies, and turn findings into actionable requirements, tickets, workflows, and implementation guidance.
Make operational data usable
Trace records across systems, identify exceptions and patterns, build decision-ready reporting, and help leaders prioritize the right actions.
Build scalable support systems
Create repeatable processes, self-service documentation, training, access governance, and escalation paths that reduce friction for distributed teams.
Drive adoption through change
Connect technical changes to real user impact through role-based training, communications, testing support, and continuous feedback.
Experience
Progression built on trust.
A career path from technical production and logistics into business systems, analytics, automation, and program improvement.
May 2023 – Present
Field Spares Inventory Specialist / Business/Finance Analyst II
Changeis, Inc. · FAA Contractor
Lead business systems, analytics, user support, process improvement, documentation, training, and modernization-readiness work for nationwide aviation logistics and asset-management operations. Promotion to Business/Finance Analyst II effective August 2026.
2,000+ users397 locationsTableauPower AutomateIFS Apps 10
Aug. 2015 – May 2023
Warehouse Clerk → Configuration Management Specialist II → Logistics Support Specialist II
Centuria Corporation · NOAA/NEXRAD Sustainment
Progressed through three roles supporting logistics, configuration management, procurement, change control, documentation, and cross-functional sustainment for a nationwide radar network.
20% cycle-time reduction$150K+ annual savingsAgile PLMFederal acquisition
Feb. 2014 – Aug. 2015
Electrical Drafter
Total Equipment & Service
Produced electrical schematics and process-flow documentation, clarified engineering requirements, and implemented revision controls that reduced drawing errors by 30%.
Technical documentationRevision controlCross-functional production
Capabilities
Business fluency with technical depth.
Tools matter, but the value comes from applying them to improve decisions, workflows, governance, and user outcomes.
Business Analysis
- Requirements elicitation and synthesis
- Current-state and future-state mapping
- Gap, root-cause, and impact analysis
- JIRA tickets and implementation planning
- Stakeholder alignment and facilitation
Data & Reporting
- Tableau dashboards and exception reporting
- Excel analysis, reconciliation, and controls
- Data quality and system tracing
- KPI development and leadership reporting
- Audit readiness and operational insights
Systems & Automation
- Power Automate workflows
- IFS Apps 10 and enterprise asset systems
- SharePoint, Confluence, and knowledge systems
- Access, permissions, and governance
- GitHub and Cloudflare Pages
Program Operations
- Process standardization and controls
- Vendor and procurement coordination
- Configuration and change management
- Risk, issue, and dependency management
- Distributed service operations
Change Enablement
- Role-based training delivery
- SOPs, job aids, and troubleshooting guides
- System demos and Articulate 360 content
- Rollout communications and adoption support
- Self-service knowledge design
AI-Assisted Workflows
- Requirements and research synthesis
- Documentation acceleration
- Rapid prototyping and concept validation
- Content operations and quality control
- Human-reviewed automation design
About
I understand both the frontline workflow and the enterprise system behind it.
My career began in drafting, warehouse operations, and logistics. That foundation gives me a practical view of how policies, data, systems, and handoffs affect the people doing the work.
Today, I support complex business systems and improvement initiatives across large, regulated programs. I am completing a Bachelor of Business Administration at the University of Maine at Presque Isle, expected November 2026.
Outside of work, I build practical resources for foster families through New Day Foster, combining mission-driven content with product thinking, digital operations, and web delivery.
Looking for someone who can connect systems, operations, and people?
I am especially interested in remote or hybrid business analyst, systems analyst, revenue operations, program operations, and strategic program roles.